01 / Before Shipment

Orders are reviewed and prepared for dispatch. Processing takes place separately from the shipping transit period; the applicable processing estimate should be shown at checkout or communicated in order updates. Weekend and public-holiday orders may begin processing on the next business day.

02 / Delivery Estimate

Our proposed standard delivery transit window is 3–7 business days after shipment. Transit begins when the carrier receives the package, not when your order is placed. Delivery dates are estimates and are not guaranteed.

03 / What Can Affect Timing

• Shipping destination and carrier routes.
• Weather, peak-season demand, and transportation disruptions.
• Customs or local distribution procedures where applicable.
• Unexpected circumstances outside our reasonable control.

04 / Shipping Charges

Available shipping methods and fees will appear at checkout before order placement. Applicable taxes, import duties, and other charges will be disclosed as required and to the extent known.

05 / Tracking

When tracking is available, we may provide it through an email or an order status page. It can take time for the carrier’s first scan to appear. If tracking has stopped updating, contact support with your order details.

06 / Address Accuracy

Please check the recipient name, street address, apartment or unit number, ZIP code, and telephone number carefully. Contact us as soon as possible if anything needs correction; changes may not be possible once dispatched.

07 / Delays, Damage & Missing Deliveries

If your shipment appears delayed, lost or damaged, contact us with your order number, tracking details, and photos when appropriate. We will review the circumstances and help identify the applicable remedy consistent with law.

08 / Split Shipments

An order may occasionally arrive in more than one package. If this happens, separate tracking details may be provided when available.

09 / Shipping Support

Our customer support details appear directly below this policy title. Please use those channels for shipment questions or delivery concerns.