Return & Refund Policy
Return & Refund Policy
Good design should come with clarity.
What to expect if something is not quite right.
01 / Return Window
Our proposed standard return request period is 30 calendar days after delivery. Requests outside this period may still qualify where the law requires a remedy or an exception is approved.
02 / Standard Return Conditions
For a change-of-mind return, products should generally be unused or in their original condition, free from customer-caused damage, and returned with included accessories. Proof of purchase is required. Original packaging is recommended where available, especially for fragile items.
03 / Start a Return
Please contact our support team before returning a product. Include your order number, product name, reason for return and photos where relevant. Our team will review the request and provide next steps.
04 / Important Return Address Notice
Do not mail a return to the registered business address without authorization. The correct return destination and instructions will be provided after your request has been reviewed.
05 / Return Shipping
For eligible change-of-mind returns, the customer may need to cover return shipping where properly disclosed and permitted by law. If an item is faulty, damaged, incorrect or materially misdescribed, we will determine an appropriate remedy without limiting your legal rights.
06 / Incorrect or Damaged Items
Report issues promptly and share photos of the item and packaging when possible. Depending on the circumstances and applicable law, remedies can include a replacement, return and refund, or another appropriate resolution.
07 / Refund Processing
Approved refunds are generally targeted for processing within 7–10 business days after the required review is completed. Refunds normally go to the original payment method, unless another arrangement is agreed or legally required. Your financial institution may need extra time to post the funds.
08 / Order Cancellations
Contact us as soon as possible if you need to cancel. Cancellation may be available before dispatch; after shipment, the regular return process may apply.
09 / Consumer Protection
Nothing in this policy removes rights or remedies that cannot be limited under applicable consumer protection law.
10 / Return Questions
For help with a return or refund, use the contact details shown directly beneath this policy title.